
Sorry Home Depot, but you just lost a formerly loyal customer.
Do you want to know why? Do you even care? Well, I rented a tiller from your store on Lynnhaven yesterday. Unfortunately, the weather conspired to prevent me from using it during the 24 hours for which I had paid.
Now, I wasn't expecting a full refund or a full credit towards another rental, but I was expecting some sort of monetary dispensation. Perhaps I forfeit my security deposit ($25)? That would have been better than the $60 they charged me to store the tiller for them at my house. Hell, I never even got it out of the back of the family minivan! I mean, seriously, how many tillers did you have sitting collecting dust in the store while one was in my van? Did you have customers clamoring to rent these machines while your entire rental stock was sitting idle in my driveway?
So, here's the situation as it stands:
- Between prep'ing our last home to sell and then moving into our current home in June of last year('06), we've easily given HD at least $10k.
- It stands to reason that if I needed to rent a tiller and that I was unable to use that tiller due to weather that I would need to rent that tiller again in the near future. As a forward thinking business, what would you do?
- Cut your customer some slack and offer some sort of credit?
- Or, spit in your customer's face while you take their money?
- We're about to drop a few bucks into lumber and other materials to build a deck around our pool. Guess who's NOT getting our business for that endeavor?
Lowes, True Value, Ace… treat me with the respect that my hard earned dollar demands. Don't assume that I will give you that dollar just because you're more conveniently located than the next guy. Realize that your livelihood depends on the patronage of individuals like me.